SOPs & CMCs
14 internal documents · synthetic training corpus
CMC
Simplified-documentation limit framework for credit cards
CMC-Cards-2024-07 · v2 · Credit Risk
CMCProfessionals track — self-employed documentation
CMC-Cards-2024-09 · v1 · Credit Risk
CMCUnsolicited cards, upgrades and activation consent
CMC-Cards-2026-04 · v1 · Cards Product
CMCLate-payment charges and CIC reporting — 1 Apr 2027 readiness
CMC-Cards-2026-05 · v0.9 draft · Collections
CMCCustomer liability in fraudulent electronic banking transactions
CMC-Disputes-2026-07 · v1 · Disputes & Fraud
CMCRecurring payments and e-mandates on cards
CMC-Pay-2026-04 · v1 · Payments Product
PMCNew merchant onboarding and UPI collect rules
PMC-UPI-2026-02 · v2 · UPI Operations
PMCLimit-enhancement journey
PMC-Cards-2025-03 · v3 · Cards Product
PMCNetwork choice at issuance and renewal
PMC-Cards-2024-11 · v1 · Cards Product
SOPCredit underwriting — salaried and self-employed
SOP-Credit-Underwriting · v3.2 · Credit Risk
SOPCard onboarding, MITC and activation
SOP-Onboarding-Cards · v2.6 · Cards Ops
SOPCredit exceptions and committee escalation
SOP-Exceptions-Credit · v1.4 · Credit Risk
SOPDisputes, failed transactions and chargebacks
SOP-Disputes · v4.1 · Disputes & Fraud
SOPCard closure and inactive-card handling
SOP-Closure-Cards · v1.0 · Cards Ops