SOPSOP-Closure-Cardsv1.0 · 15 Jan 2026
Card closure and inactive-card handling
Owner Cards Ops · Approver Head Cards Ops
§2 Closure SLA
Closure requests are honoured within seven working days; each day of delay carries ₹500 payable to the cardholder.
Blue Book in-context note. Commonly misread: working days, not calendar days.
§3 Inactive cards
Card unused > 1 year: send notice, close after 30 days of silence.