RBI (Commercial Banks – Responsible Business Conduct) Amendment Directions, 2026 — customer liability in fraudulent electronic banking transactions

Reference

RBI/2026-27/167 (PR 2026-27/533)

Issued

24 Jun 2026

Effective

Upcoming · txns on/after 1 Jan 2027

Scope

Zero liability where bank is negligent or third-party breach reported ≤ 5 calendar days; customer negligence: customer bears loss until reported; burden of proof on bank; SMS alert for every EBT > ₹500; 24×7 reporting channels; shadow reversal for fraudulent credit-card txns ≤ 5 calendar days, value-dated; resolution ≤ 45 calendar days domestic / 60 cross-border; one-time compensation for losses ≤ ₹50,000: 85% of net loss or ₹25,000 (lower).

verify — sourced from MediaNama, Corplaw, pending confirmation against the regulator's text.